Technomic: How technology is transforming foodservice

Chicago / IL. (tni) Technomic recently released «The State of Foodservice Technology 2020» covering operator survey results that explore the current landscape of technology use, identify priorities for future investment and provide insights into emerging trends. «The report uncovers the current landscape of technology use in restaurants, identifies operator plans and priorities for future investment, and provides more clarity on the factors that are accelerating or, in some cases, hindering deeper integration of technology into restaurant operations,» explains Melissa Wilson, principal at Technomic. «As the Covid-19 pandemic has accelerated transformation in foodservice, technology is now an elevated operator priority with substantial opportunity for innovation.»

The 2020 report highlights the impact of Covid-19 on the channel, technology spending and usage, and third-party delivery. It also includes innovation and performance for point-of-sale, front-of-house and back-of-house systems. Findings from the report include:

  • 68 percent of chain operators surveyed believe their technology spend will either somewhat or significantly increase in the next few years
  • 51 percent of operators surveyed already have contactless payment, while 31 percent plan on implementing contactless payment
  • 67 percent of operators surveyed get information online when deciding about what technology systems to purchase

The report is an annual deliverable included in Technomic’s Foodservice Technology Membership. The membership provides ongoing expert reporting on the role of technology in foodservice, consumer and operator demands and usage, and future-forward technology trends.